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Please complete the form below to request an RMA number.
No returns will be accepted without a Return Merchandise Authorization (RMA) Number.
Newchef only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.
Clearance and/or Sale items are non-returnable and/or non-exchangeable.
Credit/refund will be issued upon receipt of the return merchandise.
Freight charges and Rush Fees are non-refundable, unless it is a mistake on Newchef's behalf. Customers are responsible for the return shipping charges.
Direct returns are subject to a 15 % Restocking fee.
Embroidered and Custom-made items are non-returnable.
Items must be in resalable condition and original packaging.
Please be sure to mark/indicate on the outside of your package the RMA number.
Newchef reserves the right to refuse returned packages without the RMA number.