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Frequently Asked Questions

What are Newchef's Business Hours
  • Our Walk-In hours are Monday through Friday from 8:30am to 4:00pm Pacific Time.
  • Call Center hours are Monday through Friday from 7:30am to 5:00pm Pacific Time.
What is Newchef's Return Policy?
  • To return an un-embroidered, unused, and non-altered item, please contact the returns department within 30 days of original purchase date via email at [email protected]. For faster service, you may conveniently submit an online Return Merchandise Authorization (RMA) Form at and a customer service representative will contact you within 2 business days.
  • NCF only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.
  • Embroidered and Custom-made items are non-returnable.
  • Clearance and/or Sale items are non-returnable and/or non-exchangeable.
  • Please be sure to mark/indicate on the outside of your package the RMA number.
  • Credit/refund will be issued upon receipt of the return merchandise.
  • Freight charges and Rush Fees are non-refundable, unless it is a mistake on NCF's behalf. Customers are responsible for the return shipping charges.
  • Direct returns are subject to a 15 % Restocking fee.
  • NCF reserves the right to refuse return packages without the RMA number.
How could we order?
  • Online at
  • By emailing us at [email protected]
  • Faxing your order form to (323)581-0077
  • Calling 1800(NEW-CHEF) 639-2433
How could we pay?
  • NCF accepts all major credit/debit cards ( American Express, MasterCard, Visa, & Discover ).
  • Newchef accepts payment by check. A service fee of $25 will apply for returned check(s).
Do we offer credit to corporations?
  • We offer term accounts to Corporations upon completion of our credit application and review of credit references provided. We may also request for a credit report from credit reporting agencies to complete the approval process.
How could we customize our order?
  • Any chef coats may be customized on our website to suit your business needs.
  • If you would like your logo embroidered or heat transferred onto your garments/items, please submit your logo via email to [email protected] or via our website Upon review of your logo we will send you an email confirmation with a set-up fee charge. Upon receipt of the set-up fee, we will apply your logo to your garment(s)/item(s).
  • Once your logo is in our system, you will not be charged an additional set up fee for future orders with that same logo.
  • Any Front of the House items can be customized to suite your business needs. For more information or to submit your customized order please click this "link", or call 1-800-NEWCHEF (639-2433) for further assistance.
  • Our in-house designers are ready to assist you in creating your new style(s) to define your company image. Please email [email protected] to introduce yourself and briefly explain your uniform vision and one of our Designers will contact you to discuss further details of your request.
What is your shipping Policy?
  • UPS is our shipping vendor of choice. We do offer expedited shipped at an additional charge at your request.
  • Most orders will ship within 3-5 working business days, if an item is not in stock we will contact you immediately to make necessary changes.
  • Please allow 7-10 working business days for any customized items to be shipped.
  • If you would like to track your package in real time, you can view your order information including tracking number by using the "Order Review" portal at Please have your order code and associated email ready. If you do not have your order code, please click here to have it emailed to you
  • We do not ship to PO Boxes.

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NEWCHEF FASHION INC. 1989-2019 | LOS ANGELES , CALIFORNIA | 1.800.639.2433

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