Return Policy


To return an un-embroidered, unused, and non-altered item, please contact the returns department within 30 days of original purchase date via email at For faster service, you may conveniently submit an online Return Merchandise Authorization (RMA) Form at and a customer service representative will contact you within 2 business days.

Newchef only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.

Clearance and/or Sale items are non-returnable and/or non-exchangeable.

Credit/refund will be issued upon receipt of the return merchandise.

Freight charges and Rush Fees are non-refundable, unless it is a mistake on Newchef's behalf. Customers are responsible for the return shipping charges.

Direct returns are subject to a 15 % Restocking fee.

Embroidered and Custom-made items are non-returnable.

Items must be in resalable condition and original packaging.

Please be sure to mark/indicate on the outside of your package the RMA number.

Newchef reserves the right to refuse returned packages without the RMA number.