Return Policy

terms

To return an un-embroidered, unused, and non-altered item, please contact the returns department within 30 days of original purchase date via email at [email protected]. For faster service, you may conveniently submit an online Return Merchandise Authorization (RMA) Form at www.newchef.com/rma and a customer service representative will contact you within 2 business days.

Newchef only accepts return of items that are in their original condition (unwashed and/or unused) within 2 weeks after the issuance of the RMA.

Clearance and/or Sale items are non-returnable and/or non-exchangeable.

Credit/refund will be issued upon receipt of the return merchandise.

Freight charges and Rush Fees are non-refundable, unless it is a mistake on Newchef's behalf. Customers are responsible for the return shipping charges.

Direct returns are subject to a 15 % Restocking fee.

Embroidered and Custom-made items are non-returnable.

Items must be in resalable condition and original packaging.

Please be sure to mark/indicate on the outside of your package the RMA number.

Newchef reserves the right to refuse returned packages without the RMA number.